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Victorino Savellano, Virginia B. Savellano And Deogracias B. Savellano vs Northwest Airlines

VICTORINO SAVELLANO, VIRGINIA B. SAVELLANO and DEOGRACIAS B. SAVELLANO, petitioners, vs. NORTHWEST AIRLINES, respondent.

G.R. No. 151783 | 2003-07-08

D E C I S I O N

PANGANIBAN, J.:

When, as a result of engine malfunction, a commercial airline is unable to ferry its passengers on the original contracted route, it nonetheless has the duty of fulfilling its responsibility of carrying them to their contracted destination on the most convenient route possible. Failing in this, it cannot just unilaterally shuttle them, without their consent, to other routes or stopping places outside of the contracted sectors. However, moral damages cannot be awarded without proof of the carrier's bad faith, ill will, malice or wanton conduct. Neither will actual damages be granted in the absence of...